Online performance support materials are most effective when the materials are available to end users quickly and conveniently. While a desktop icon or a link to a search page is effective, the most direct and effective link possible is one from a particular SAP transaction to the relevant topic or work instruction in an online performance support system. Help Launchpad for ANCILE uPerform™ provides this context-sensitive link directly from the SAP Help system.
To provide context-sensitive help in the uPerform environment, Help Launchpad works in conjunction with the uPerform Client and the uPerform Server to deliver content to end users. Refer to the Creating Content and Managing Content user manuals for details on the Client and Server.
Available Technical Support
ANCILE offers several support mechanisms:
- The Intelligence Hub is available at https://support.ancile.com.
- Optional instructor-led training. For additional information about our training services, contact your sales representative.