- Log into the application server.
- Locate the installation files on your computer.
- Double-click on executable file to launch the upgrade.
- Click Install.
- Confirm all tasks in the checklist.
- Optionally, click Open the Upgrade Installation Planning Checklist to view installation prerequisites.
- Click the checkbox next to each option.
- Click Proceed.
NOTE:
If needed, the installer will run the .NET install silently. You will be prompted to reboot; however the install will relaunch automatically upon login.
NOTE:
The Server installation is available only in English.
- If using a 32-bit version of Collaboration on a 64-bit OS, click Yes in the message window to launch the 32-bit uninstaller.
- Click Next.
- Click Uninstall.
- Click Finish. The 64-bit installation for Collaboration will launch automatically.
- Select Upgrade.
- Verify the folder for Collaboration install location points to the same location where it was previously installed.
- Verify the indexing engine is set to Common Apache Solr.
- Click Next.
- Enter Customer and Product Key.
- Click Next.
- Perform one of the following options:
If You Want To
Then
Upgrade a Microsoft SQL database
- Select Microsoft SQL.
- Select Upgrade existing database.
- Verify the SQL Server DNS hostname in the Data Server Hostname field.
- Verify the SQL user name and password already in use by the database.
- Enter the name of the existing database in the Global Database Name (service name) field.
- Enter the port number in the Port field. For example: 1433
- Click Next.
- If prompted to enter your username and password, please contact support for assistance in verifying the database account permissions.
- Verify the Collaboration Server Data and click Next.
- Enter the Collaboration Database Account Password.
- Click Next.
Upgrade an Oracle database
- Select Oracle.
- Select Upgrade existing database.
- Enter the Oracle DNS hostname in the Server DNS Hostname field.
- Verify the Oracle user name and password already in use by the existing database.
- Enter the name of the existing database in the Global Database Name (service name) field.
- Enter the Oracle database port number in the Port field.
- Click Next.
- If prompted to enter your username and password, please contact support for assistance in verifying the database account permissions.
- Click Next.
Upgrade a DB2 database
- Select IBM DB2.
- Select Upgrade existing database.
- Enter the DB2 hostname in the Database Server Hostname field.
- Verify the DB2 user name and password already in use by the existing database.
- Enter the name of the existing database in the Global Database Name (service name) field.
- Enter the DB2 database port number in the Port field.
- Click Next.
- Verify the Collaboration Server Data, and click Next.
- If prompted, enter the Collaboration Database Authentication Password and click Next.
- Click Install.
- When the upgrade is completed, click Finish.
- Confirm that there are no error lines in the upgrade log file ([Install> Location]\Collaboration\Log\CollabConsole.txt).
- In Internet Explorer, enter the Server URL in the format http://[Collaboration Server Name] and login to the server as the Admin user to confirm a successful upgrade.
NOTE:
If you are using a port other than the default port 80 for IIS, you must enter the Server URL in the format http://[Collaboration Server Name]:[IIS port number].
If You Want To
Then
Upgrade using a 64-bit system
Go to Step 24.
Upgrade using a 32-bit system
Go to Step 25.
- Move the ucontent directory from the backup copy created manually prior to upgrade into the [Install> Location]\Collaboration\WWW folder. If prompted, overwrite the directory.
- If the upgrade requires a Vignette upgrade, the Server will automatically create a [Install> Location]\Collaboration_PRE[Version Number] folder that stores your default website skins from the pre-upgraded version.
- You must copy the default skins folders from the [Install> Location]\Collaboration_PRE[Version Number] folder into the corresponding locations in the [Install> Location]\Collaboration folder.
- Refer to the Technical Specifications for features and customizations that need to be added to the default skins folder after they are copied into the [Install> Location]\Collaboration folder.
- Refer to Configuring the Server for information on configuring the server, implementing HTTPS, and scheduling automated tasks.
- Refer to Specifying Authentication Types for information on implementing SSO.
Follow
Upgrading the Software (Version 4.3 and Later Versions)