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Upgrading the Software (Version 4.3 and Later Versions) Print Friendly and PDF

  1. Log into the application server.
  2. Locate the installation files on your computer.
  3. Double-click on executable file to launch the upgrade.
  4. Click Install.
  5. Confirm all tasks in the checklist.
  6. Optionally, click Open the Upgrade Installation Planning Checklist to view installation prerequisites.
  7. Click the checkbox next to each option.
  8. Click Proceed.

    NOTE:

    If needed, the installer will run the .NET install silently. You will be prompted to reboot; however the install will relaunch automatically upon login.

    NOTE:

    The Server installation is available only in English.
  9. If using a 32-bit version of Collaboration on a 64-bit OS, click Yes in the message window to launch the 32-bit uninstaller.
  10. Click Next.
  11. Click Uninstall.
  12. Click Finish. The 64-bit installation for Collaboration will launch automatically.
  13. Select Upgrade.
  14. Verify the folder for Collaboration install location points to the same location where it was previously installed.
  15. Verify the indexing engine is set to Common Apache Solr.
  16. Click Next.
  17. Enter Customer and Product Key.
  18. Click Next.
  19. Perform one of the following options:

    If You Want To

    Then

    Upgrade a Microsoft SQL database
    1. Select Microsoft SQL.
    2. Select Upgrade existing database.
    3. Verify the SQL Server DNS hostname in the Data Server Hostname field.
    4. Verify the SQL user name and password already in use by the database.
    5. Enter the name of the existing database in the Global Database Name (service name) field.
    6. Enter the port number in the Port field. For example: 1433
    7. Click Next.
    8. If prompted to enter your username and password, please contact support for assistance in verifying the database account permissions.
    9. Verify the Collaboration Server Data and click Next.
    10. Enter the Collaboration Database Account Password.
    11. Click Next.

    Upgrade an Oracle database
    1. Select Oracle.
    2. Select Upgrade existing database.
    3. Enter the Oracle DNS hostname in the Server DNS Hostname field.
    4. Verify the Oracle user name and password already in use by the existing database.
    5. Enter the name of the existing database in the Global Database Name (service name) field.
    6. Enter the Oracle database port number in the Port field.
    7. Click Next.
    8. If prompted to enter your username and password, please contact support for assistance in verifying the database account permissions.
    9. Click Next.

    Upgrade a DB2 database
    1. Select IBM DB2.
    2. Select Upgrade existing database.
    3. Enter the DB2 hostname in the Database Server Hostname field.
    4. Verify the DB2 user name and password already in use by the existing database.
    5. Enter the name of the existing database in the Global Database Name (service name) field.
    6. Enter the DB2 database port number in the Port field.
    7. Click Next.
    8. Verify the Collaboration Server Data, and click Next.
    9. If prompted, enter the Collaboration Database Authentication Password and click Next.
  20. Click Install.
  21. When the upgrade is completed, click Finish.
  22. Confirm that there are no error lines in the upgrade log file ([Install> Location]\Collaboration\Log\CollabConsole.txt).
  23. In Internet Explorer, enter the Server URL in the format http://[Collaboration Server Name] and login to the server as the Admin user to confirm a successful upgrade.

    NOTE:

    If you are using a port other than the default port 80 for IIS, you must enter the Server URL in the format http://[Collaboration Server Name]:[IIS port number].

    If You Want To

    Then

    Upgrade using a 64-bit system

    Go to Step 24.

    Upgrade using a 32-bit system

    Go to Step 25.
  24. Move the ucontent directory from the backup copy created manually prior to upgrade into the [Install> Location]\Collaboration\WWW folder. If prompted, overwrite the directory.
  25. If the upgrade requires a Vignette upgrade, the Server will automatically create a [Install> Location]\Collaboration_PRE[Version Number] folder that stores your default website skins from the pre-upgraded version.
  26. You must copy the default skins folders from the [Install> Location]\Collaboration_PRE[Version Number] folder into the corresponding locations in the [Install> Location]\Collaboration folder.
  27. Refer to the Technical Specifications for features and customizations that need to be added to the default skins folder after they are copied into the [Install> Location]\Collaboration folder.
  28. Refer to Configuring the Server for information on configuring the server, implementing HTTPS, and scheduling automated tasks.
  29. Refer to Specifying Authentication Types for information on implementing SSO.
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